Contact Winwin Ghana Support
How to Reach Us
Questions about deposits, withdrawals, bonuses, or technical issues? The Winwin support team handles everything from account setup to game problems. We respond in English and solve issues as quickly as possible.
Live Chat
Live chat is the fastest option. Log into your account and click the chat icon in the bottom right corner. You'll connect with a support agent who can help in real-time. Chat works best for urgent issues: missing deposits, bonus problems, withdrawal delays, or game loading errors. The agent can check your account while you're chatting and fix things immediately. Available 24/7.
Email Support
Email us at [email protected] for detailed questions or when you need to attach screenshots and documents. We reply within a few hours, usually the same day. Include your username and a clear description of the problem.
What We Can Help With
Deposits
Mobile Money deposit not showing up? We'll track the transaction. Payment issues get priority so you can start playing. Need help with a specific payment method? We'll guide you through it step by step.
Withdrawals
Withdrawals process within 24 hours after account verification. If yours is delayed, contact us and we'll check what's holding it up. Usually it's missing verification documents. We'll tell you exactly what we need.
Account Verification
Before your first withdrawal, upload a photo of your Ghana Card or passport plus a proof of address (utility bill works). If documents aren't clear, we'll tell you what to resend. Verification takes a few hours during business hours. Once done, future withdrawals are automatic.
Bonuses
We'll explain wagering requirements, eligible games, and time limits for any bonus. If a bonus didn't credit correctly, we'll check and fix it. Ask about current promotions or clarify terms anytime.
Technical Issues
Game won't load? Getting errors? Tell us which game, your device model, and which browser or app you're using. This helps us diagnose the problem. Sometimes clearing cache fixes it. Other times it's a bug we need to address.
Account Security
Forgot your password? Use the reset link on the login page or contact support. Think someone accessed your account? Contact us immediately. We'll check recent activity, secure your account, and help you reset your password.
Before You Contact Us
Check the FAQ section first. Common questions about deposits, withdrawals, and bonuses are answered there. For payment issues, have your transaction details ready: date, time, amount, and transaction ID.
Complaints
If you're unhappy with how we handled something, email [email protected] with "Complaint" in the subject line. Describe what happened with dates and amounts. We'll acknowledge within 24 hours, investigate, and respond within 2-3 business days. If we made a mistake, we'll fix it.
Response Times
Live chat: Instant during peak hours. Email: 2-4 hours for most issues. Verification and withdrawals: Same business day during working hours. Complaints: Acknowledged within 24 hours, resolved within 2-3 business days.
Best Practices
Be specific. "Gates of Olympus won't load on my Tecno Spark 7 using Chrome" helps us diagnose faster than "game doesn't work." Stay polite. Our agents work hard to help you. Check your email for follow-up questions from us.
What We Can't Change
We can't alter game outcomes or RTP percentages. Game providers control those. We can't override bonus terms after you've accepted them. We can't bypass verification requirements. These policies protect everyone.
Hours
Live chat: 24/7 every day. Email: Monitored 24/7, late-night emails get morning replies. Phone support: Not available. Chat and email work better for sending screenshots and transaction details.