Privacy Policy

Last updated: February 2026

What This Policy Covers

This privacy policy explains how Winwin collects, uses, stores, and protects your personal information when you use our online casino and sports betting platform in Ghana. By creating an account, you agree to this policy. You can request a copy of your data or ask us to correct it anytime.

Information We Collect

Registration Information

When you create an account, we collect your full name, date of birth, email address, phone number, and residential address. This information creates your account, verifies you're over 18, and complies with anti-money laundering regulations. During verification, we collect copies of your Ghana Card, passport, or government ID, plus proof of address like a utility bill. These documents confirm your identity and prevent fraud.

Payment Information

For deposits and withdrawals, we record transaction amounts, dates, payment methods (Mobile Money, M-Pesa, cards, e-wallets), and transaction IDs. We don't store your Mobile Money PIN, card CVV, or full card numbers. Payment processors handle that data under their own security protocols.

Usage Data

Our systems automatically collect your IP address, device type, operating system, browser, pages viewed, games played, bet amounts, session duration, and timestamps. This data improves the platform, fixes bugs, optimizes performance, and identifies security threats. We use cookies to keep you logged in, remember preferences, and analyze traffic.

Communications

When you contact support via chat or email, we keep records of those conversations to resolve issues faster and improve service quality.

How We Use Your Information

Account Management

We use your information to create and maintain your account, process deposits and withdrawals, verify your identity before payouts, prevent fraud and money laundering, resolve disputes, and enforce our terms.

Communication

We send transactional emails about account activity: deposit confirmations, withdrawal notifications, password resets, verification updates, and security alerts. These are mandatory. With your consent, we send promotional emails about bonuses, new games, and offers. You can unsubscribe from marketing emails anytime. Transactional emails continue regardless.

Platform Improvement

We analyze usage data to understand game popularity, navigation patterns, technical problems, and performance optimization for Ghana networks. This analysis uses aggregated, anonymized data.

Legal Compliance

We're required by law to collect certain information, verify identities, keep financial records, report suspicious transactions, and cooperate with legal investigations.

Data Security

All communication between your device and our servers is encrypted with SSL/TLS technology. This prevents interception of your login credentials, personal information, or payment details. Data is stored on secure servers with firewalls, intrusion detection systems, and restricted access. Only authorized personnel can access personal information under confidentiality agreements. We never store sensitive payment data like Mobile Money PINs or card CVVs.

Who We Share Data With

Service Providers

We share limited information with payment processors (for Mobile Money, card transactions), game providers (usually just a player ID), hosting services, customer support tools, and fraud prevention services. These companies sign contracts requiring them to protect your data and use it only for services they provide to us.

Legal Requirements

We may disclose information if required by law, court order, or government investigation; to prevent fraud or criminal activity; to protect our rights; or to enforce our terms. We'll only share what's legally required.

No Selling

We don't sell your personal data to advertisers, data brokers, or other third parties.

Your Rights

Access

You can request a copy of all personal data we hold about you. Email [email protected] with "Data Access Request" in the subject line. We'll provide the information within 30 days.

Correction

If your information is incorrect, update it in your account settings or contact support for help.

Deletion

You can request deletion of your account and personal data by contacting support. We're legally required to keep certain records for tax, fraud prevention, and regulatory purposes. These records are stored securely and not used for other purposes. Accounts with pending withdrawals, active bonuses, or unresolved disputes can't be deleted until resolved.

Marketing Opt-Out

Stop receiving promotional emails by clicking unsubscribe in any marketing message or contacting support. Essential account emails continue.

Cookies and Tracking

What Cookies Do

Cookies are small text files stored on your device. We use them to keep you logged in, remember language and currency preferences, track your session for security, analyze traffic, and prevent fraud.

Types of Cookies

Essential cookies keep the site working. Without these, you can't use the platform. Analytical cookies help us understand how people use the site. These don't identify you personally. Marketing cookies track whether you came from an ad or affiliate link.

Managing Cookies

Your browser settings let you block or delete cookies. Blocking essential cookies will break the site. Blocking analytical and marketing cookies is fine.

Data Retention

We keep your personal information as long as your account is active. After you close your account, we retain data for the period required by law — typically five years for financial records, ID verification, and transaction history. After the legal retention period expires, we permanently delete or anonymize your data.

International Data Transfers

Winwin operates internationally, so your data may be processed or stored outside Ghana. We ensure any country or service provider maintains adequate data protection standards.

Children's Privacy

Winwin is only for adults aged 18 and over. We don't knowingly collect information from anyone under 18. If we discover someone underage created an account, we'll close it immediately and delete their data. If you believe your child created an account, contact support immediately.

Changes to This Policy

We may update this privacy policy when our practices change, new laws require it, or we add features. Significant changes will be announced via email or a banner on the site. The "Last updated" date at the top shows when the current version took effect. Continuing to use Winwin after a policy update means you accept the changes.

Data Breaches

If we experience a data breach compromising your personal information, we'll notify you as soon as we're aware and explain what data was affected, what we're doing to fix it, and what steps you should take. We'll also notify relevant authorities as required by law.

Third-Party Links

Our site may contain links to game providers, payment processors, or other external websites. Once you leave Winwin, this privacy policy no longer applies. Those sites have their own privacy policies. We're not responsible for how third-party sites handle your data.

Contact Us About Privacy

Questions about how we handle your data? Want to exercise your rights? Need clarification? Email [email protected] with "Privacy" in the subject line. We'll respond promptly and address any concerns.

Summary

We collect the information needed to run an online casino securely and legally. We protect your data with industry-standard security. We don't sell your information. We give you control through access, correction, and deletion rights. This policy is written in plain language because privacy shouldn't require a law degree to understand. If anything is unclear, ask us.